Privacy Policy

Last Updated: October 16, 2026

At MyZenra™, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and share your data.

This Privacy Policy explains how your information is handled when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order history, and transaction details.

• Payment Information: Payment details securely processed by our third-party payment providers.

• Technical Information: IP address, browser type, device information, and website activity.

• Cookies and Tracking Data: Information collected through cookies, analytics tools, and advertising technologies.

• Customer Communications: Information you provide when contacting our support team.

We collect information directly from you, automatically through your interactions with our website, and, where applicable, from our service providers and business partners.

2. How We Use Your Information

We use your personal information to:

• Process, fulfill, and deliver your orders.

• Provide order confirmations, shipping updates, and tracking information.

• Respond to customer service inquiries and return requests.

• Process payments and prevent fraudulent transactions.

• Improve our website, products, and shopping experience.

• Send promotional emails and exclusive offers, in accordance with applicable law and your marketing preferences.

• Analyze website performance and advertising effectiveness.

• Comply with legal and regulatory obligations.

3. How We Share Your Information

We may share necessary personal information with trusted service providers and business partners, including:

• Shopify, our e-commerce platform.

• Payment processing providers.

• Shipping and fulfillment partners.

• Customer support and technical service providers.

• Marketing and analytics partners.

• Government authorities when legally required.

We do not sell your personal information in exchange for money.

However, certain advertising and analytics activities may involve sharing information with third-party partners. Under some U.S. state privacy laws, these activities may qualify as the "sale" or "sharing" of personal information.

Where applicable, you have the right to opt out of these activities.

4. Cookies and Advertising Technologies

Our website uses cookies and similar technologies to improve functionality, understand visitor behavior, and support our marketing activities.

These technologies may be used to:

• Keep your shopping cart functioning properly.

• Remember your shopping preferences.

• Analyze website traffic and performance.

• Measure advertising campaign results.

• Display relevant advertisements.

You can manage certain cookies through your browser settings and, where available, our website's privacy preference controls.

We also provide applicable privacy choices and opt-out mechanisms as required by law.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, special offers, product updates, and exclusive discounts.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

You may also contact us directly to update your communication preferences.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, and complying with applicable laws.

Retention periods depend on the nature of the information and applicable legal requirements.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Payments are processed through third-party payment providers using their applicable security protections.

While we strive to safeguard your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your state of residence and applicable U.S. privacy laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request corrections to inaccurate personal information.

• Request deletion of your personal information.

• Request a copy of certain personal information in a portable format.

• Opt out of certain targeted advertising activities or the sale or sharing of personal information.

• Limit certain uses of sensitive personal information, where applicable.

• Appeal a decision regarding a privacy request, where required by law.

• Exercise your privacy rights without unlawful discrimination.

To submit a privacy request, please contact:

support@myzenra.com

We may need to verify your identity before processing certain requests.

9. International Data Processing

Some of our service providers and fulfillment partners may operate outside your state or country of residence.

As a result, your personal information may be processed in the United States or other countries where our trusted service providers operate.

We take appropriate steps to protect personal information in accordance with applicable privacy laws.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact our customer support team.

MyZenra™

Email: support@myzenra.com

We are committed to protecting your privacy and providing a safe, transparent shopping experience.

Thank you for trusting MyZenra™.