Return & Refund Policy

At MyZenra, we want you to feel confident about your purchase. This policy explains our 30-day satisfaction guarantee and how to request a return or refund.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, contact us within 30 calendar days of delivery to request a return and refund.

You may open and try your product during this period. Opening or using a product as directed does not, by itself, make it ineligible for a refund.

This guarantee applies to physical products purchased directly from MyZenra. It does not cover damage caused by misuse or alterations.

How to Request a Return

Email support@myzenra.com with your order number, the item or items you wish to return, and a brief description of your request.

We will provide the correct return address and shipping instructions by email. Please contact us before sending anything back so your return reaches the right location.

Once you receive your return instructions, please send the items within 14 calendar days. Your request remains eligible if you contacted us within the 30-day period.

Returning Your Items

Unless we confirm that a return is unnecessary, please return the product, any remaining contents, and the included components. Include the original packaging if you still have it; opening the packaging does not invalidate the guarantee.

For a full refund of a bundle, return all items included in that bundle, including complimentary items. Refunds for partial returns are based on the amount actually paid for the returned items after applicable discounts.

Return Shipping Costs

For returns because you changed your mind or are not satisfied, return shipping costs are your responsibility.

We do not charge a restocking fee or deduct the cost of any free outbound shipping from your product refund.

If an item arrives damaged, defective, or incorrect, we will cover any required return shipping.

Damaged, Defective, or Incorrect Items

Contact support@myzenra.com as soon as you notice a problem. Include your order number and, where possible, photos showing the issue.

We will help arrange a refund or, if you prefer and stock is available, a replacement at no additional cost to you. Please retain the item until we confirm whether a return is needed.

Refunds

For eligible returns, we will refund the amount paid for the returned items, including applicable taxes, to your original payment method.

We will issue the refund within 10 business days after receiving your return, or after confirming that no return is required.

Your bank or payment provider may take additional time to display the refund. If you have not received it, contact support@myzenra.com so we can help.

Your Consumer Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

The policy in effect when you placed your order applies to that purchase. Later changes will not reduce the rights provided for an existing order.

Contact Us

For questions about returns, refunds, or your order:

Email: support@myzenra.com